H & H maintain all hardware sold to our customers under the terms and conditions of the maintenance agreement that applies to that hardware. We do not make a practice of working on customer network servers or work stations. We will gladly assist your IT personnel with the successful installation of any device sold to you by H & H. A successful installation is defined as: the device is installed and working correctly on the day of installation, and once done, on that day, is to be considered complete by both parties. Thereafter, maintaining the device on the network is the customer’s responsibility. |